Operation management †London eye case study Essay

role direction consistence conformance to costume designer conceiveations (Slack, chamber & Johnston 2010 pg 40) Quality for the capital of the United Kingdom warmheartedness could mean design a structure that provides a birds meat keep an mettle on of capital of the United Kingdom. Quality could in addition mean a high design of their processes, including ensuring that only 32 capsules are cleaned, staff are well trained in health and resort and are always professional at sum of moneyly measures. Quality in like manner means the capital of the United Kingdom warmheartedness is safe and reliable. Quality alike means that the condemnationd admissions booking systems (TABS) is on time. Quality could also mean error free processing for their timed admissions system. Quality means that on the whole split for the capital of the United Kingdom eye is made to specification and the meeting place is made to specifications.Speed objectivesSpeed within the operation could mean minimising the time it occupys costumers from boarding to disembarking. Speed could also mean minimising the time it takes from designing and supplying the capital of the United Kingdom eye to the completion of social organization to the capital of the United Kingdom eye. Speed could also mean providing a high throughput rate during the year to cope with passengers demand. spokesperson The capital of the United Kingdom eye take approximately six million plenty severally year the London eye would have to provide a high throughput rate for the year to manage the demand. Speed could mean the conterminous stoppage of the London eye if an error is found with the wheel, a corking example in March 2008 engineers found a problem, the London eye was immediately stopped and emergency repairs take place. (Ronca 2002 pg 3) dependableness objectivesDependability means doing things in time for costumers to receive their goods or services. (Slack, put up & Johnston 2010 pg 44) Dependability for the London eye include on time break hours and closing hours, on time boarding and disembarking , keeping to intelligent queuing times to prevent long queues and increasing the flow of passengers boarding and disembarking and charge to TABS time.Flexibility objectivesChanging the operation in some way every by changing what the operation does, how the operation is done or when it is organism done. (Slack, Chambers & Johnston 2010 pg 46)Mix flexibleness The London eye main objective is to provide a birds eye view of London in the early years, now with mix flexibility the London provides a range of other services including private capsules, conjoin partnerships and corporate events. The London eye also provides volume flexibility by providing by changing the opening hours and closing hours during the over wintertime months and summer months. Ensuring more(prenominal) good deal mint avail of their services during the summer months compared to the winter mo nths. disability objectivesThe London eye be include staff be construction costs, transportation costs and maintenance costs. The staff costs include staff wages and training, Construction costs include the making of the parts of the London eye, this includes the A-frame legs, hub and spindle, back stay cables, spoke cables, rim, and insulated capsules. Transportation costs contain transferring each parts of the London eye using barges up the River Thames. Maintenance costs include a safety check on all parts of the eye in particular the hydraulic motors, drive systems, safety systems and the backup safety system.Day to day operating costs includes warming, lighting and cleaning of the capsules. (See outgo document for breakdown). Overall maintenance costs and construction costs take up most of the London eye. Operating costs especially arouseing flowerpot be reduced by providing a system were the heat in empty capsules can be switched off over a long period of time especia lly during the winter months because they may expect low passenger demand. E.g On a cold and wet winter day, the passengers metrical composition for the London eye will be reduced compared to a summer day. Heating could be turned off at this time. This reduces costs and at the same time increase productivity.Question 232 capsules X 25 people = 800 passengers for half can hour. 800 people X 2 = 1600 passengers per hour.Summertime enumeration10am 9.30pm = 12 hours1600 passengers X 12 hours = 19,200 passengers for 12 hours/day. 19,200 passengers X 7 days = 134,440 passengers per week.Summer weeks = 24 weeks.Therefore total capacity for the summer is134,440 passengers per week X 24 weeks = 3,225,600 passengers Winter agendum1600 X 8 hours = 12, 800 passengers for an 8 hours/day10am 6pm = 8 hours12,800 passengers X 7 days = 89,600 passengers per week.Winter weeks = 28 weeks.Therefore total capacity for the winter is89,600 passengers per week X 28 weeks = 2,508,800 passengersTotal c apacity based on the operating schedule of the London eye is schedulePassengersWinter schedule2,508,800Summer schedule3,225,600Total operating Capacity5,734,400Question 3There could be a loss of habit on the London eye due to variety of issues. Weather conditions The weather conditions can impinge on the London eye in a number of ways examples example can be affected in a number of ways. grievous winds can affect the usage of the eye forcing it to stop also corpulent snowfall can delay and reduce the amount of rotations the eye can perform or worse snowfall could mean that the London eye will not be operational.BlackoutsBlackouts will have a major impact on the London eye. The London eye ispowered electrically it needs electricity to rotate and in the event of a blackout, the London eye will be defective meaning it wont be available to the public.MaintenanceMaintenance in the case of the London eye mean checking for problems with the machines and servicing and replacing part s of the machines, maintenance could also mean cleaning the thirty two capsules. This can affect the utilisation of the service. Maintenance would not affect the utilisation if it is carried out after the opening hours of the London eye.Industrial actionsIndustrial actions in the form of strike can result to a loss in utilisation because without employees operating the London eye it means tourist cannot make use of the service it offers tip to a loss in utilisation.Security threatsAlthough this is very unlikely, security threats especially terrorism threats or bomb blasts can also occur to a loss in utilisation. A bomb blast close to the London eye could totally destroy it or cause massive damage making the London eye unrepairable while a terror threats would fierceness the staff to evacuate tourists on the London eye. Health issuesHealth issues could sit around a threat to the utilisation of the eye, If a tourist is being sick or injured or a pregnant woman is in one of the capsules during the rotation and goes into labour. The passengers would need to be rushed to the hospital, passengers wont be allowed in any capsules until the passengers have been taken of the capsules. proximo development.Future development could lead to a loss of utilisation in the incoming for the London eye if larger buildings are built around the country of the London eye and thus hindering the view of famous buildings around the eye, People wont find the London eye, causing passengers numbers to fall leading to loss in utilisation.Competition based tourist destinations.This could also lead to a loss in utilisation indirectly. If people find other tourist destinations in London more kind than the London eye, like the Big Ben or Chessington world of adventures or the globe. This could lead to a loss in passengers numbers to a low level for the London eye which creates loss in utilisation. The London eye process.This is relates more on the employees if employees are handling the operations of get passengers on and off the capsules badly this could lead to sometimes not all capsules being filled, longer queues and a major loss in the utilisation of the London eye.Bibliography1. Debra Ronca,(2008) How the London eye work Available from http//adventure.howstuffworks.com/london-eye2.htm. Accessed 28 November 20122. Slack, Chambers & Johnston,(2010), Operations Management London Prentice Pearson