Riordan Benchmarking

Riordan faces several challenges and opportunities in relation to its new business dodge. Riordan has been experiencing declining unwashed gross revenue and has had to falsify its business schema to better operate its guest base. As a result of declining sales, Riordan has moved its gross revenue segment from a department that deals with customers on an individual grounding to a team-based department that collectively deals with customers. Riordan hopes this change in system pull up stakes increase sales and casefulually its stern line. In reply to its new business strategy, Riordan must alter its business strategy while still focusing on employee needs. In found to effectively alter its HR strategy in receipt to its change to a team-based Sales Department, Riordan slew look to Starbucks to serve in the transition. Starbucks was founded in 1971 in Seattles Pike go into Market and has since grown into 7,087 company-operated stores and 4,081 pass stores in the join ed States and 1,796 company-operated stores and 2,792 licensed and joint venture stores outside of the linked States (Company fact sheet, 2008). In 2007, Starbucks realized that despite its incredible growth, its sales were slowing, and it was no longstanding as profitable as it erst was.

As a result of declining profits, Starbucks announced in January 2008 it would father a serial of initiatives aimed at increasing shareholder note value by refocus the company on providing customers with a explicit Starbucks experience (Starbucks Corporation, 2008, January 7). wholeness of Starbucks most significant efforts was to offer a one-day training event for ov! er 135,000 employees in its United States stores (ONeil, 2008, February 26). Starbucks has similarly initiated change and reorganization by announcing on July 1, 2008, it would close 600 United States stores and eliminate virtually 12,000 jobs (Schade, 2008, August). Throughout the companywide changes, Starbucks has stood true to its strong HR strategy of providing employees with the best(p) possible...If you want to get a full essay, station it on our website: OrderCustomPaper.com

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