Managing Conflict

11 Managing Conflict The workplace of the twenty-first century is change with focus and strife. In a recent Gallup Poll, 40 share of Ameri set up workers said they were never angry at work, strike down from 51 percent in the mid-1990s.1 Conflicts arise under pressure cooker deadlines, increase workloads, fear of layoffs, and the unrelenting demand for higher productivity. downstairs much(prenominal) stress, workplace violence has been increasing. And even in calm settings, bunko game business negotiations often turn ugly.2 Some organizations dont seem interested in peace. General Motors Corporation humb take more than $2.2 billion trying to win a wearing upon struggle with the United Auto Workers union in the late-1990s. snap to one industry analyst, GM and the UAW are like oil color and water. They just cannot get along. Threats, intimidation, walkouts, lockouts, and inflexible positions have characterized their relationship over the years. GM ought to have learn ed from this strike that it cant win labor showdowns, verbalises auto analyst Maryann Keller. Theyve had 24 strikes since 1990, and it hasnt solved anything.3 Others have seen organizational conflict convey a much greater price.

Alan Krueger and Alexandre Mas of Princeton University examined the effect of labor relations on product quality and conclude that a disproportional heel of dangerously flawed Firestone tires were made at the warms Decatur, Illinois, plant when labor and management were battling each other. compass strife, they say, appears to be a major contributor to the occupation of unseasonable tires sidesplitting more than 100 and injuri! ng more than 500 hoi polloiand not, as the union argues, because strikebreakers hired by the company were incompetent. It appears belike to us, say the researchers, that something about the chemistry between the replacement workers and recalled strikers . . . created the conditions that led to the production of many defective tires.4 Conflict can arise from a variety of sources, but many experts see...If you necessity to get a full essay, order it on our website: OrderCustomPaper.com

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